Introduction

At Orion Homes our vision is to provide excellent customer service to all clients, staff, sub-contractors and suppliers.

Our core values are:

• Honesty
• Understanding
• Open Communication
• Respect and Teamwork
• Continuous Improvement

The Orion Homes Customer Service Charter:

• Our customer is the most important person in our organisation.
• We will endeavour to treat each customer as a unique individual with regard to personal needs and requirements and to satisfy as many of those needs as possible within the constraints of our organisation.
• We undertake to respond to each individual customer query or complaint within 2 business days.
• We will treat each customer with respect and patience and expect that this will be the way each member of our staff and our sub-contractors are treated in return.

From the Team at Orion Homes.